Employment Opportunity: Ticketing Agent (Part-time, Casual)


Ticketing Agent

Part-time casual; numbers of hours varies per week (must have some availability for day, evening and weekend shifts)

Fredericton Playhouse Inc., a charitable non-profit organization that manages and develops a 709-seat performance venue, has an exciting opportunity for a Ticketing Agent to join our team.

Reporting to the Ticketing Operations Manager, the Ticketing Agent is responsible for the day to day selling of tickets and maintaining a high level of customer service. Although they report to a manager, their day-to-day work is supervised by a Ticketing Supervisor.

Duties and Responsibilities:

  • Follow prescribed procedures to opening and closing the box office including but not limited to: preparing cash floats, reconciling end of day reports and end of day deposits;
  • Deliver accurate sales and distribution of tickets;
  • Handle incoming calls and inquiries effectively and efficiently including troubleshooting for Internet customers;
  • Provide prompt and courteous service in a professional manner, demonstrating a high degree of approachability;
  • Maintain awareness of performances, services, promotions and events;
  • Maintain a working knowledge of ticketing software and upgrades;
  • Follow all internal control procedures for handling cash / credit for auditable ticket distribution and accountability;
  • Communicate effectively with Front of House staff regarding box office/ticketing matters related to each performance;
  • Communicate effectively with Ticketing & Administration Manager and Ticketing Supervisor; and
  • Other duties as may be prescribed by the Ticketing & Admin. Manager or Ticketing Supervisor

Core Competencies:

  • Proficient computer skills
  • Previous money handling experience
  • Strong customer service skills
  • Excellent communication skills
  • Detail orientated
  • Scheduling flexibility: available for day, evening and weekend shifts
  • Bilingualism (French/English) is an asset

Apply by email correspondence to: wendy@theplayhouse.ca

Deadline for applications is Wednesday, August 21, 2019.

Only those applicants selected for an interview will be contacted. Fredericton Playhouse Inc. is an equal opportunity employer.

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